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FAQ


Where do you ship to?

We ship worldwide and the shipping charges vary depending on the country. Since our products are large in size and they are shipped in individual boxes, we will be shipping via Standard Mail Service to provide savings in the shipping cost.


How long is the delivery lead time?

The delivery lead time varies depending on the destination. It usually takes 3 to 7 business days for domestic deliveries. Delivery to Singapore and Brunei takes 5 to 8 business days. Delivery to most other countries takes 8 to 16 business days.


How long is your processing time?

We process all orders within 3 business days, Monday to Friday excluding holidays.


How do I track the progress of my parcel?

We will provide your order with an order number and you will receive an email with your tracking number once your package is shipped out.


Do you cover the customs duty and taxes to my country?

Such charges shall be liable by the buyer, we are not responsible for any additional charges upon your parcel arrival.